OPT IN PRIVACY POLICY

At insulationboard.co.uk, we are committed to protecting and respecting your privacy. The following document highlights our privacy policy and also the steps we take to ensure your data is safe. If you are asked to provide information when using this website, it will only be used in the ways described in this policy.

Introduction

We gather and use certain information about individuals in order to provide products and services. Data collection also enables certain functions on our website. We also collect cookie information to better understand how visitors use our website. We operate an opt-in policy, which means you are not automatically enrolled for identifying data collection without prompt.

Information Collected

We may collect any or all of the information that you give us. This can include your name, address, telephone number, order details and email address, together with data about your use of the website. Your data is used for internal records and will only be used for marketing purposes if you choose to subscribe to our newsletter or opt into marketing. You will not be automatically enrolled for marketing purposes unless you wish to do so via an opt-in system. Other information that may be needed from time to time to process a request may also be collected as indicated on the website. By requesting a quote, you are opting for us to contact you.

How We Use Data

We use your data to improve our products and services to you. We operate an opt-in policy that conforms with GDPR regulations. Specifically, we may use data:

• For our own internal records
• To improve the products and services we provide
• To contact you in response to a specific enquiry
• To customise the website for you
• To send you promotional emails that we think might be relevant to you
• To send you promotional calls
• To contact you via email, telephone or mail for market research reasons

What Data we Collect

We operate a strict opt-in policy. We may collect the following information

• Name (First Name, Middle Name. Last Name)
• Login Details (Username and Encrypted Password)
• Email Address
• Telephone Number
• Shipping / Billing Address (Street Address, City, County, Country, Postcode)
• IP Address
• Date of Birth
• Gender
• Tax/VAT number
• Newsletter Confirmation
• Login Information (Date/Time)
• Account Creation (Date/Time)
• Order Information (Date/Time)
• Order Number
• Referred from MailChimp Status
• Products Ordered
• Chosen Delivery Method
• Prices and Totals
• Order Notes
• Use of Coupon Code
• Payment Gateway Used
• Material List

Security

We treat the security of sensitive data with the utmost importance. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All form requests are made using secure encryption methods and are validated by a SSL certificate. Personal data is secured and compliant with GDPR regulations.

Individual Access to Data

You have the right to request any data that we hold on you. We keep personal data for record-keeping and to improve the level of our service. We believe in transparent data, which we have adopted our privacy policy. We provide you with your personal information without delay when requested. We also keep records of how we obtained your data and how it is used.

The Right to be Forgotten

You have the right to have your personal data erased if:

• Your personal data is no longer needed for the purpose it was collected for.
• You withdraw your consent from us holding your data.
• You withdraw to marketing consent
• The right to be forgotten includes the anonymization of data, which can be completed on request. Account-holders can remove their data using the “Delete my account” button, which is located in the “My Account” section of the website once logged in.

You can send an email via orders@insulationboard.co.uk to request that your data is removed. You can also let us know via email if you would like to remain subscribed to our newsletter (When applicable)

How we Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Our website will prompt you whether you wish to opt in before we collect personal and identifying cookie data.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We check every website we link to for quality, however content and functionality on external websites are out of our control.

Accepting an Order

In order to provide our service, we may contact you regarding an order if there any changes or issues that arise. For example, if an item is out of stock or damaged, we may contact you via email or telephone to ask if you would prefer an exchange or a refund. We will not contact you for marketing purposes unless you consent and opt in for us to do so.

Third Party Consent

We use third parties to store and process customer data. This is to improve our services and for marketing purposes. We operate an opt in privacy policy, which means no third party will have your data without your consent. By agreeing to our privacy policy, you agree to consent, which allows us to share your data with third parties.

We share data with the following third parties:

• Mailchimp
• Tawk.to
• ShareThis
• Hotjar
• Instant Search +
• Facebook
• Facebook Pixel
• Google
• Google Analytics
• Google Remarketing
• Google Tag Manager
• Google Webmasters

Account Registration

When you sign up for an account, you are required to opt in for us to collect your data. The data collected can include your name, address, IP address, time and date registered, time and date of logins, username, password (encrypted) and email address.

Anyone registered is free to access or change their data, as well as delete their data from our records. This is transparent, easy and free to do via the account admin panel. A registered account is not automatically enrolled into our mailing list. Customers are only enrolled in our newsletter if they opt in. We operate an opt in policy, which means we only use personal data with your permission.

Newsletter Subscription

You can opt in to our newsletter via a number of ways. The newsletter sign up prompt may be found in the header of our website, as well as in a non invasive pop up and on the home page.

The newsletter subscription opt in option can also be found for registered users. Once logged in, the “My account” page has an opt in newsletter feature, which allows you to toggle subscription status.

The newsletter subscription can also be found on the checkout page. The checkout page requests consent using an opt in method.

By subscribing to our newsletter, you agree to be added onto our mailing list. Our mailing list is managed using a third party mailer called Mailchimp. Your consent gives us permission to send you emails using our mass mailing tool (Mailchimp). All emails you receive will be from us and we do not sell your data on. Our newsletter subscription gives us consent to contact you for marketing purposes. This includes emails detailing new offers, new products, competitions and new changes.

We have made removing yourself from our mailing list simple and easy. All newsletter emails we send include a link in the footer to unsubscribe. By selecting this option, we update our system and remove your data from our mailing list. This means that we no longer have permission to contact you via email for marketing purposes.

You can also send an email via orders@insulationboard.co.uk to request that your data is removed. You can also let us know via email if you would like to remain subscribed to our newsletter (When applicable)