Terms And Conditions

These terms and conditions outline the rules and regulations for the use of our Website. insulationboard.co.uk is a sister company of Trade Insulations Ltd
Trade Insulation Ltd is registered at:
4th Floor 18 St. Cross Street

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use our website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies if you choose to opt-in. This is detailed in our privacy policy.


Unless otherwise stated, insulationboard.co.uk and/or it’s licensors own the intellectual property rights for all material on insulationboard.co.uk All intellectual property rights are reserved. You may view and/or print pages from our website for your own personal use subject to restrictions set in these terms and conditions.

You Must Not:

Republish material from our website
Sell, rent or sub-license material from our website
Reproduce, duplicate or copy material from our website
Redistribute content from insulationboard.co.uk (unless content is specifically made for redistribution).

User Comments

This Agreement shall begin on the date hereof.
Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. insulationboard.co.uk does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of insulationboard.co.uk, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws insulationboard.co.uk shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
insulationboard.co.uk reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.

You Warrant And Represent That:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or another proprietary right of any third party;
The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant to insulationboard.co.uk a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Web site without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
We may consider and approve in our sole discretion other link requests from the following types of organizations:
commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
dot.com community sites;
associations or other groups representing charities, including charity giving sites,
online directory distributors;
internet portals;
accounting, law and consulting firms whose primary clients are businesses; and
educational institutions and trade associations.
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of insulationboard.co.uk; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to orders@insulationboard.co.uk  Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

By use of our corporate name; or
By use of the uniform resource locator (Web address) being linked to; or
By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.
No use of our logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation Of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal Of Links From Our Website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.


Our website uses a secure SSL and payment gateway to process our website payments.

Order Rights

We have the right to cancel any order. No order is fulfilled without our confirmation of delivery.

Delivery Requirements (Site & Residential addresses) – PLEASE READ

By placing an order with insulationboard.co.uk, you agree to make sure that there will be sufficient people on-site to help offload your delivery or there must be mechanical offload on site. If you require a Moffett offload, please make us aware in the delivery section when placing your order.
Nearly all deliveries will be made on a large side curtain boxed lorry. They are a very similar size to a double-decker bus. Only place your order online if you are 100% sure that a vehicle of this size will fit down the road your project is. If we cannot deliver due to the driver not being able to get to the property, then £100+vat is chargeable as a failed delivery. Please see notes regarding failed deliveries and canceled orders.

Our Delivery Policy

Please note delivery is not available in some parts of Scotland and Northern Ireland. Please check with us before ordering if you are unsure.
Please see below for Delivery Charges –
Orders under £300+vat = £75+vat Delivery
Orders Between £300+vat & £500+vat = £40+vat Delivery
Orders over £500+vat = Free Delivery
Delivery times vary depending on the product and your location. Standard delivery is 2-5 days on average. Special items can take longer (please see estimated delivery times on product pages). After we receive your order, we will contact you to arrange delivery with you – for more details call our telephone or use our live chat service.
*Coronavirus Update* Please note due to the coronavirus pandemic there will be times where some deliveries cannot be delivered on the day originally agreed. This will mainly be down to manufacturers not meeting the delivery requirements originally agreed with insulationboard.co.uk. In the event that your delivery has been postponed due to Coronavirus-related issues, insulationboard.co.uk will not be held liable for any claims in any way.

Returns Policy

All items on our Website are classed as a special order (please see below on special order policy details) this is due to items in high demand and manufacturers allocation. If your item is damaged in transit you have the right to get them replaced, In the event that you need to return an order or part of an order please contact our office. All orders are subject to a minimum of 30% restocking fee & £100+vat collection carriage charge.

If any products are damaged on delivery, we will require you to contact the office at the point of delivery to make us aware. No claims in respect of damaged goods or shortages can be accepted unless we are notified at the time of delivery whilst the driver is still on site. (Please make sure your delivery driver is aware of damages when signed for onsite) 0203-983-5353 or email us at orders@insulationboard.co.uk

If a delivery is made to the site and no one is there to accept the delivery, there will be a minimum of £100+vat charge to redeliver on the next available day. If an order is canceled after a failed attempt to deliver there will be an additional £100+vat cancellation fee & restocking fees as mentioned above. Any damaged goods will be charged accordingly.

When purchasing items please ask if there is a re-stocking fee. Some products are made to order and are non-refundable. Please see below for our Special Order Policy

Special Order Policy

Any orders placed for special items are non-refundable & non-returnable. All special items are made to order for your project. These are not stocked items and are ordered directly with the manufacturer. Please only order special items if you are 100% sure you are ordering the correct product for your project. If in doubt, please call or email us before ordering.

Special item orders also tend to take longer, although we give an approximate lead time for each product at times this can take longer due the unfortunate problem the UK faces with building materials & driver shortages. insulationboard.co.uk will not be held responsible for any claims due to late deliveries. We will do our upmost to make sure that your order is delivered on the expected delivery date and will keep you up to date along the process.

Fraud Prevention

We are committed to protecting our customers from fraudulent activity. If by any chance your order is flagged by our fraud prevention team, we have the right to hold or suspend your order until the four required documents below can be provided for checks. –

  • UK Drivers licence / Photo ID
  • Copy of utility bill
  • Company registration number (if applicable)
  • Office/Landline number

If you receive an email from us requesting these documents, please make sure you send the required documents in a timely manner. If no action is taken within 24 hours from our email to request information, it is assumed that this is a possible fraudulent transaction and will be reported to the relevant bank for further action. Any cancelled orders before sending documentation may incur an admin fee.

We take these extra precautions to protect you the buyer from online fraud. We thank you for co-operation.

If you are unsure about any of the above, please call our office line 0203 983 5353 to speak to an advisor.